GENERAL FAQS
Get answers to all your questions you might have.
How do I order?
Take a look at our website and browse our entire products range then send us an email from our contact page, or contact us via facebook or instagram with what you want.
Can I order product samples?
Yes, it is preferred that you order samples of custom products. To request a sample, send us an enquiry from our contact us page or use our online chat system.
How do I get pricing?
Everything we do is on a quote by quote basis. Without seeing designs, it’s impossible for us to get a client any real numbers. Prices vary based on quantity, fabrics, embellishments, and many other factors. Clients are asked to send us mockups of what you’d like to make, as well as estimated quantities and target price. After receiving this info we can start to work out the numbers. The more details provided the better. Obviously, at the lowest minimums (100) the prices are going to be much higher.
How long will it take to process my order?
Usually our deadlines are around 3 or 4 weeks after payment is done. More days depend on the quantity of the order .
What is minimum order quantity we accept?
Minimum order quantities vary depending on the product ordered. Our minimum orders numbers are designed to ensure you are getting the best price.
How do I pay?
Usually bank transfer. Other payment methods such as PayPal, Western union, Money gram and Ria money transfer are also available. You must pay 50% when you order and the other 50% when the product is ready to ship. Shipping costs are also on you.
Who do you use for delivery?
We use a variety of couriers depending on how big the order is and how quick it is required. As a guide most parcels tend to be dispatched with the following: DHL, UPS, FEDEX or DPD.
What is your return policy?
We accept returns and exchanges within 14 days of receiving your order. All items must be in new and unused condition, with all original tags and packaging attached. Please contact our customer service team at Phone Number : +923080633799 or Email Address : info@alkafayaindustry.com for more information.
CONTACT INFO !
Office : Near Sajida Baber Gynae & General hospital, Gohad Pur, Siakot, Pakistan.
Phone No : +923080633799
Our Email Address : info@alkafayaindustry.com
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